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Book Repairs Online

Track your handpieces live!


Book your repairs via your online account! Register on our website, fill in your handpiece details as required then send us your handpieces in the post. You can keep up to date with the progress of your handpiece repairs via your web account.

View quotations, opt to pay securely online or pay on account!

To submit the repair online, Please click on the link below to access your account:


  • Register on our website
  • Fill in your handpiece details on the app or in your account
  • Upload a photo of your device
  • Receive a postage label with unique number or use one of our yellow repair bags. App only: scan the QR code on the repair bag.
  • Receive updates when item has arrived, has been quoted/repaired and dispatched back to you
  • Access the service history of your devices
  • Request past invoices at the click of a button

Frequently asked questions

  • Yes, you may book multiple devices under one job/QR code – we recommend up to 4-5 devices per repair bag.

  • Yes. The options for payments appear upon accepting the quotation (note: the pay on account option is not available for cash-only customers).

  • Under the tab named “Devices”, you can access your repair history and also request a copy of an invoice for a repair.

  • Yes, these can be requested via your device history.

  • Try uninstalling and re-installing the app, or restarting your device. If this does not work, please contact us on 01604 777700 or e-mail us on info@bainternational.com with as much information as possible about the error/crash (your phone system version, any error messages etc).