{"id":32534,"date":"2026-07-08T17:44:05","date_gmt":"2026-07-08T16:44:05","guid":{"rendered":"https:\/\/www.bainternational.com\/en-us\/?page_id=32534"},"modified":"2026-07-08T17:44:07","modified_gmt":"2026-07-08T16:44:07","slug":"complaint-handling","status":"publish","type":"page","link":"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/","title":{"rendered":"Complaint Handling"},"content":{"rendered":"<style>\n  .hero .container,\n  div[class*=\"hero\"] .container,\n  .container.py-20,\n  .container.md\\:py-56,\n  .container.xl\\:py-160 {\n    padding-top: 20px !important;\n    padding-bottom: 20px !important;\n  }<\/p>\n<p>  .hero_content,\n  div[class*=\"hero_content\"] {\n    padding-top: 0 !important;\n    padding-bottom: 0 !important;\n  }<\/p>\n<p>  .hero h1,\n  .hero_content h1,\n  h1.display-1 {\n    color: #1f5592 !important;\n    font-size: 36px !important;\n    margin-bottom: 20px !important;\n  }\n<\/style>\n<section class=\"complaint-page-wrapper\">\n  &#8230;<br \/>\n<\/section>\n<section style=\"max-width: 900px; margin: 0 auto; padding: 0 20px 50px 20px; font-family: inherit; line-height: 1.7;\">\n<h1 style=\"font-size: 36px; margin: 0 0 25px 0; color: #1f5592;\">\n    Complaint Handling<br \/>\n  <\/h1>\n<div style=\"background: #f5f8fc; border-left: 5px solid #1f5592; padding: 30px; border-radius: 6px;\">\n<h2 style=\"font-size: 22px; margin-top: 0; color: #1f5592;\">\n      Your Feedback is Important to Us<br \/>\n    <\/h2>\n<p>\n      Every day, we do our best to provide you with the highest quality.<br \/>\n      However, if something should ever fall short of your expectations, we want<br \/>\n      to resolve the issue for you as quickly as possible.\n    <\/p>\n<p>\n      To ensure your request is processed swiftly and without detour, we have set<br \/>\n      up a central point of contact for you. From now on, please send your<br \/>\n      complaints or claims directly to:\n    <\/p>\n<p style=\"font-size: 18px; font-weight: bold;\">\n      <a href=\"mailto:Complaints@bainternational.com\" style=\"color: #1f5592;\"><br \/>\n        Complaints@bainternational.com<br \/>\n      <\/a>\n    <\/p>\n<p>\n      <strong>Tip for faster processing:<\/strong><br \/>\n      Please include your customer number, order number, or invoice number in the<br \/>\n      subject line or in the body of the email. This allows our service team to<br \/>\n      start reviewing your case right away.\n    <\/p>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>&#8230; Complaint Handling Your Feedback is Important to Us Every day, we do our best to provide you with the highest quality. However, if something should ever fall short of&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32534","page","type-page","status-publish","hentry"],"acf":{"top_hero_disable":false,"custom_page_title":"","hero":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaint Handling - BAI US<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Handling - BAI US\" \/>\n<meta property=\"og:description\" content=\"&#8230; Complaint Handling Your Feedback is Important to Us Every day, we do our best to provide you with the highest quality. However, if something should ever fall short of...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/\" \/>\n<meta property=\"og:site_name\" content=\"BAI US\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-08T16:44:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/\",\"url\":\"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/\",\"name\":\"Complaint Handling - BAI US\",\"isPartOf\":{\"@id\":\"https:\/\/www.bainternational.com\/en-us\/#website\"},\"datePublished\":\"2026-07-08T16:44:05+00:00\",\"dateModified\":\"2026-07-08T16:44:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.bainternational.com\/en-us\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaint Handling\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.bainternational.com\/en-us\/#website\",\"url\":\"https:\/\/www.bainternational.com\/en-us\/\",\"name\":\"BAI US\",\"description\":\"Just another WordPress site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.bainternational.com\/en-us\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaint Handling - BAI US","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/","og_locale":"en_US","og_type":"article","og_title":"Complaint Handling - BAI US","og_description":"&#8230; Complaint Handling Your Feedback is Important to Us Every day, we do our best to provide you with the highest quality. However, if something should ever fall short of...","og_url":"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/","og_site_name":"BAI US","article_modified_time":"2026-07-08T16:44:07+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/","url":"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/","name":"Complaint Handling - BAI US","isPartOf":{"@id":"https:\/\/www.bainternational.com\/en-us\/#website"},"datePublished":"2026-07-08T16:44:05+00:00","dateModified":"2026-07-08T16:44:07+00:00","breadcrumb":{"@id":"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.bainternational.com\/en-us\/complaint-handling\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.bainternational.com\/en-us\/complaint-handling\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.bainternational.com\/en-us\/"},{"@type":"ListItem","position":2,"name":"Complaint Handling"}]},{"@type":"WebSite","@id":"https:\/\/www.bainternational.com\/en-us\/#website","url":"https:\/\/www.bainternational.com\/en-us\/","name":"BAI US","description":"Just another WordPress site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.bainternational.com\/en-us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.bainternational.com\/en-us\/wp-json\/wp\/v2\/pages\/32534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bainternational.com\/en-us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bainternational.com\/en-us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bainternational.com\/en-us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bainternational.com\/en-us\/wp-json\/wp\/v2\/comments?post=32534"}],"version-history":[{"count":1,"href":"https:\/\/www.bainternational.com\/en-us\/wp-json\/wp\/v2\/pages\/32534\/revisions"}],"predecessor-version":[{"id":32535,"href":"https:\/\/www.bainternational.com\/en-us\/wp-json\/wp\/v2\/pages\/32534\/revisions\/32535"}],"wp:attachment":[{"href":"https:\/\/www.bainternational.com\/en-us\/wp-json\/wp\/v2\/media?parent=32534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}