{"id":34221,"date":"2026-07-10T10:42:47","date_gmt":"2026-07-10T09:42:47","guid":{"rendered":"https:\/\/www.bainternational.com\/en-gb\/?page_id=34221"},"modified":"2026-07-10T11:20:11","modified_gmt":"2026-07-10T10:20:11","slug":"complaint-form","status":"publish","type":"page","link":"https:\/\/www.bainternational.com\/en-gb\/complaint-form\/","title":{"rendered":"Complaint Form"},"content":{"rendered":"<p><style>\n  .hero .container,\n  div[class*=\"hero\"] .container,\n  .container.py-20,\n  .container.md\\:py-56,\n  .container.xl\\:py-160 {\n    padding-top: 20px !important;\n    padding-bottom: 20px !important;\n  }\n\n  .hero_content,\n  div[class*=\"hero_content\"] {\n    padding-top: 0 !important;\n    padding-bottom: 0 !important;\n  }\n\n  .hero h1,\n  .hero_content h1,\n  h1.display-1 {\n    color: #1f5592 !important;\n    font-size: 36px !important;\n    margin-bottom: 20px !important;\n  }\n\n  .complaint-form-wrapper {\n    max-width: 900px;\n    margin: 0 auto;\n    padding: 0 20px 60px 20px;\n    font-family: inherit;\n    line-height: 1.6;\n  }\n\n  .complaint-form-box {\n    background: #f5f8fc;\n    border-left: 5px solid #1f5592;\n    padding: 35px;\n    border-radius: 6px;\n  }\n\n  .complaint-form-wrapper h1 {\n    color: #1f5592;\n    font-size: 36px;\n    margin: 0 0 25px 0;\n  }\n\n  .complaint-form-wrapper h2 {\n    color: #1f5592;\n    font-size: 22px;\n    margin-top: 0;\n  }\n\n  .complaint-form-wrapper .wpcf7-form label {\n    display: block;\n    font-weight: 600;\n    color: #333;\n    margin-bottom: 18px;\n  }\n\n  .complaint-form-wrapper .wpcf7-form input[type=\"text\"],\n  .complaint-form-wrapper .wpcf7-form input[type=\"email\"],\n  .complaint-form-wrapper .wpcf7-form textarea,\n  .complaint-form-wrapper .wpcf7-form input[type=\"file\"] {\n    width: 100%;\n    box-sizing: border-box;\n    margin-top: 6px;\n    padding: 12px 14px;\n    border: 1px solid #cfd8e3;\n    border-radius: 4px;\n    background: #ffffff;\n    font-size: 15px;\n  }\n\n  .complaint-form-wrapper .wpcf7-form textarea {\n    min-height: 150px;\n  }\n\n  .complaint-form-wrapper .wpcf7-submit {\n    background: #1f5592 !important;\n    color: #ffffff !important;\n    padding: 14px 28px !important;\n    border: none !important;\n    border-radius: 5px !important;\n    font-weight: 600 !important;\n    cursor: pointer;\n    display: inline-block !important;\n    width: auto !important;\n  }\n\n  .complaint-form-wrapper .wpcf7-submit:hover {\n    opacity: 0.9;\n  }\n\n  .complaint-form-wrapper .wpcf7 form.sent .wpcf7-response-output {\n    border: 2px solid #1f6f43 !important;\n    color: #1f6f43 !important;\n    background: #eef8f1 !important;\n    padding: 16px 18px !important;\n    font-weight: 600;\n  }\n<\/style><\/p>\n<section class=\"complaint-form-wrapper\">\n<h1>Complaint Form<\/h1>\n<div class=\"complaint-form-box\">\n<h2>Submit a Complaint or Claim<\/h2>\n<p>Please complete the form below with as much detail as possible. This will help our team review your complaint or claim quickly.<\/p>\n<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f34220-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en-gb\/wp-json\/wp\/v2\/pages\/34221#wpcf7-f34220-o1\" method=\"post\" class=\"wpcf7-form init\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"34220\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.4.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f34220-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<label> Your Name\n<span class=\"wpcf7-form-control-wrap your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n<\/label>\n\n<label> Your Email\n<span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span>\n<\/label>\n\n<label> Company Name\n<span class=\"wpcf7-form-control-wrap company-name\"><input type=\"text\" name=\"company-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span>\n<\/label>\n\n<label> Customer Number\n<span class=\"wpcf7-form-control-wrap customer-number\"><input type=\"text\" name=\"customer-number\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span>\n<\/label>\n\n<label> Order Number\n<span class=\"wpcf7-form-control-wrap order-number\"><input type=\"text\" name=\"order-number\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span>\n<\/label>\n\n<label> Invoice Number\n<span class=\"wpcf7-form-control-wrap invoice-number\"><input type=\"text\" name=\"invoice-number\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span>\n<\/label>\n\n<label> Complaint \/ Claim Details\n<span class=\"wpcf7-form-control-wrap complaint-details\"><textarea name=\"complaint-details\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><\/textarea><\/span>\n<\/label>\n\n<label> Upload Supporting File\n<span class=\"wpcf7-form-control-wrap supporting-file\"><input type=\"file\" name=\"supporting-file\" size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.jpg,.jpeg,.png,.doc,.docx\" aria-invalid=\"false\" \/><\/span>\n<\/label>\n\n<span class=\"wpcf7-form-control-wrap consent\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consent\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I confirm that the information provided is accurate and may be used to process my complaint.<\/span><\/label><\/span><\/span><\/span>\n\n<input type=\"submit\" value=\"Submit Complaint\" class=\"wpcf7-form-control wpcf7-submit\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div><\/div>\n<\/section>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Complaint Form Submit a Complaint or Claim Please complete the form below with as much detail as possible. This will help our team review your complaint or claim quickly.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-34221","page","type-page","status-publish","hentry"],"acf":{"top_hero_disable":false,"custom_page_title":"","hero":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaint Form - BAI UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bainternational.com\/en-gb\/complaint-form\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Form - BAI UK\" \/>\n<meta property=\"og:description\" content=\"Complaint Form Submit a Complaint or Claim Please complete the form below with as much detail as possible. 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