{"id":34206,"date":"2026-07-08T17:30:13","date_gmt":"2026-07-08T16:30:13","guid":{"rendered":"https:\/\/www.bainternational.com\/en-gb\/?page_id=34206"},"modified":"2026-07-10T11:28:08","modified_gmt":"2026-07-10T10:28:08","slug":"complaint-handling","status":"publish","type":"page","link":"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/","title":{"rendered":"Complaint Handling"},"content":{"rendered":"\n<p><style>\n  \/* Reduce the empty banner gap without breaking the layout *\/<br \/>\n  main > div.bg-cover > .container,<br \/>\n  main > div.bg-no-repeat > .container,<br \/>\n  main > div.bg-center > .container,<br \/>\n  .hero .container,<br \/>\n  div[class*=\"hero\"] .container,<br \/>\n  .container.py-20,<br \/>\n  .container.md\\:py-56,<br \/>\n  .container.xl\\:py-160 {<br \/>\n    padding-top: 20px !important;<br \/>\n    padding-bottom: 20px !important;<br \/>\n  }<\/p>\n<p>  .complaint-wrapper {<br \/>\n    max-width: 900px;<br \/>\n    margin: 0 auto;<br \/>\n    padding: 40px 20px 60px 20px;<br \/>\n    font-family: inherit;<br \/>\n    line-height: 1.7;<br \/>\n  }<\/p>\n<p>  .complaint-wrapper h1 {<br \/>\n    font-size: 36px;<br \/>\n    margin: 0 0 25px 0;<br \/>\n    color: #1f5592;<br \/>\n  }<\/p>\n<p>  .complaint-box {<br \/>\n    background: #f5f8fc;<br \/>\n    border-left: 5px solid #1f5592;<br \/>\n    padding: 30px;<br \/>\n    border-radius: 6px;<br \/>\n  }<\/p>\n<p>  .complaint-box h2 {<br \/>\n    font-size: 22px;<br \/>\n    margin-top: 0;<br \/>\n    color: #1f5592;<br \/>\n  }<\/p>\n<p>  .complaint-email {<br \/>\n    font-size: 18px;<br \/>\n    font-weight: bold;<br \/>\n    margin-top: 25px;<br \/>\n  }<\/p>\n<p>  .complaint-email a {<br \/>\n    color: #1f5592;<br \/>\n  }<\/p>\n<p>  .complaint-button {<br \/>\n    background: #1f5592;<br \/>\n    color: #ffffff !important;<br \/>\n    padding: 14px 28px;<br \/>\n    text-decoration: none;<br \/>\n    border-radius: 5px;<br \/>\n    font-weight: 600;<br \/>\n    display: inline-block;<br \/>\n    margin: 10px 0 25px 0;<br \/>\n  }<\/p>\n<p>  .complaint-button:hover {<br \/>\n    opacity: 0.9;<br \/>\n  }<br \/>\n<\/style><\/p>\n\n\n\n<style>\n  main > div.bg-cover > .container,\n  main > div.bg-no-repeat > .container,\n  main > div.bg-center > .container,\n  .hero .container,\n  div[class*=\"hero\"] .container,\n  .container.py-20,\n  .container.md\\:py-56,\n  .container.xl\\:py-160 {\n    padding-top: 20px !important;\n    padding-bottom: 20px !important;\n  }\n<\/style>\n\n<div style=\"max-width: 900px; margin: 0 auto; padding: 40px 20px 60px 20px; font-family: inherit; line-height: 1.7;\">\n\n  <h1 style=\"font-size: 36px; margin: 0 0 25px 0; color: #1f5592;\">\n    Complaint Handling\n  <\/h1>\n\n  <div style=\"background: #f5f8fc; border-left: 5px solid #1f5592; padding: 30px; border-radius: 6px;\">\n\n    <h2 style=\"font-size: 22px; margin-top: 0; margin-bottom: 25px; color: #1f5592;\">\n      Your Feedback is Important to Us\n    <\/h2>\n\n    <p style=\"margin-bottom: 22px;\">\n      Every day, we do our best to provide you with the highest quality.\n      However, if something should ever fall short of your expectations, we want\n      to resolve the issue for you as quickly as possible.\n    <\/p>\n\n    <p style=\"margin-bottom: 22px;\">\n      To ensure your request is processed swiftly and without detour, we have set\n      up a central point of contact for you. From now on, please send your\n      complaints or claims directly to:\n    <\/p>\n\n    <p style=\"font-size: 18px; font-weight: bold; margin-bottom: 30px;\">\n      <a href=\"mailto:Complaints@bainternational.com\" style=\"color: #1f5592;\">\n        Complaints@bainternational.com\n      <\/a>\n    <\/p>\n\n    <p style=\"margin-bottom: 15px;\">\n      <strong>Alternatively, you can submit your complaint using our secure online form.<\/strong>\n    <\/p>\n\n    <p style=\"margin-bottom: 30px;\">\n      <a href=\"\/en-gb\/complaint-form\/\" style=\"background: #1f5592; color: #ffffff; padding: 14px 28px; text-decoration: none; border-radius: 5px; font-weight: 600; display: inline-block;\">\n        Submit a Complaint Online\n      <\/a>\n    <\/p>\n\n    <p style=\"margin-bottom: 0;\">\n      <strong>Tip for faster processing:<\/strong><br>\n      Please include your customer number, order number, or invoice number in the\n      subject line or in the body of the email. This allows our service team to\n      start reviewing your case right away.\n    <\/p>\n\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Complaint Handling Your Feedback is Important to Us Every day, we do our best to provide you with the highest quality. However, if something should ever fall short of your&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-34206","page","type-page","status-publish","hentry"],"acf":{"top_hero_disable":false,"custom_page_title":"","hero":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaint Handling - BAI UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Handling - BAI UK\" \/>\n<meta property=\"og:description\" content=\"Complaint Handling Your Feedback is Important to Us Every day, we do our best to provide you with the highest quality. However, if something should ever fall short of your...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/\" \/>\n<meta property=\"og:site_name\" content=\"BAI UK\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-10T10:28:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/\",\"url\":\"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/\",\"name\":\"Complaint Handling - BAI UK\",\"isPartOf\":{\"@id\":\"https:\/\/www.bainternational.com\/en-gb\/#website\"},\"datePublished\":\"2026-07-08T16:30:13+00:00\",\"dateModified\":\"2026-07-10T10:28:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.bainternational.com\/en-gb\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaint Handling\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.bainternational.com\/en-gb\/#website\",\"url\":\"https:\/\/www.bainternational.com\/en-gb\/\",\"name\":\"BA International \u2013 Dental Handpieces & Repairs UK\",\"description\":\"Dental Equipment, Handpieces and Repair Services\",\"alternateName\":\"BA International\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.bainternational.com\/en-gb\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaint Handling - BAI UK","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/","og_locale":"en_US","og_type":"article","og_title":"Complaint Handling - BAI UK","og_description":"Complaint Handling Your Feedback is Important to Us Every day, we do our best to provide you with the highest quality. However, if something should ever fall short of your...","og_url":"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/","og_site_name":"BAI UK","article_modified_time":"2026-07-10T10:28:08+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/","url":"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/","name":"Complaint Handling - BAI UK","isPartOf":{"@id":"https:\/\/www.bainternational.com\/en-gb\/#website"},"datePublished":"2026-07-08T16:30:13+00:00","dateModified":"2026-07-10T10:28:08+00:00","breadcrumb":{"@id":"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.bainternational.com\/en-gb\/complaint-handling\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.bainternational.com\/en-gb\/"},{"@type":"ListItem","position":2,"name":"Complaint Handling"}]},{"@type":"WebSite","@id":"https:\/\/www.bainternational.com\/en-gb\/#website","url":"https:\/\/www.bainternational.com\/en-gb\/","name":"BA International \u2013 Dental Handpieces & Repairs UK","description":"Dental Equipment, Handpieces and Repair Services","alternateName":"BA International","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.bainternational.com\/en-gb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.bainternational.com\/en-gb\/wp-json\/wp\/v2\/pages\/34206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bainternational.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bainternational.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bainternational.com\/en-gb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bainternational.com\/en-gb\/wp-json\/wp\/v2\/comments?post=34206"}],"version-history":[{"count":10,"href":"https:\/\/www.bainternational.com\/en-gb\/wp-json\/wp\/v2\/pages\/34206\/revisions"}],"predecessor-version":[{"id":34237,"href":"https:\/\/www.bainternational.com\/en-gb\/wp-json\/wp\/v2\/pages\/34206\/revisions\/34237"}],"wp:attachment":[{"href":"https:\/\/www.bainternational.com\/en-gb\/wp-json\/wp\/v2\/media?parent=34206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}